1. Scope

These General Terms and Conditions (GTC) apply to all orders placed by consumers and entrepreneurs (hereinafter referred to as "Customer") through our online shop on Zaal Artwork.

2. Contractual Partner

The purchase contract is concluded with

Zaal Artwork

3. Offer and Conclusion of Contract

3.1. The presentation of the products in the online shop does not constitute a legally binding offer but rather an invitation to place an order. Errors excepted.

3.2. By clicking the "Buy" button, the customer places a binding order for the goods in the shopping cart. The purchase contract is concluded when we accept the order by sending an order confirmation via email immediately after receiving the order.

4. Prices and Shipping Costs

4.1. The prices listed on the product pages include statutory VAT and other price components.

4.2 In addition to the stated prices, we charge shipping costs for delivery. These will be clearly communicated to the customer during the ordering process.

5. Delivery

5.1 Delivery is only available within Germany. Please contact us for other countries. ➝ Send mail

5.2 Unless otherwise specified, the delivery time is 7 days.

6. Payment

6.1 Payment is made by credit card or PayPal.

7. Retention of Title

The goods remain our property until full payment has been made.

8. Right of Withdrawal

8.1. Consumers are entitled to a statutory right of withdrawal. No voluntary right of withdrawal is granted to entrepreneurs.

8.1.1 Bei erfolgreichem Widerruf sind die Versandkosten vom Käufer selbst zu tragen. 

8.1.2 Der Käufer hat sicherzustellen, dass die Ware in einwandfreiem Zustand den Verkäufer erreicht.

8.1.3 Bei Empfang der Ware durch den Verkäufer, wird das Produkt gesichtet. Sollten dabei Mängel festgestellt werden, wird der komplette Kaufbetrag fällig bzw. findet keine Rückerstattung statt.

8.1.3.1 Der Käufer hat dann das Recht sich das Produkt auf eigene Kosten wieder zuschicken zu lassen.

8.2 Withdrawal Policy: You have the right to withdraw from this contract within fourteen days without giving any reason.

8.3. The right of withdrawal does not apply to the following contracts (Section 312g (2) BGB):

"The right of withdrawal does not apply, unless otherwise agreed by the parties, to the following contracts:

1. 1. Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer,
   2. Contracts for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded,
   3. Contracts for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery,
   4. Contracts for the supply of goods that, after delivery, are inseparably mixed with other goods due to their nature,
   5. Contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no control,
   6. Contracts for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery,
   7. Contracts for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts,
   8. Contracts where the consumer has expressly requested the entrepreneur to visit them to carry out urgent repair or maintenance work; this does not apply to additional services provided during the visit that the consumer did not expressly request, or to delivered goods that are not necessarily required as spare parts during maintenance or repair,
   9. Contracts for the provision of betting and lottery services,
   10. Contracts for the provision of accommodation services for purposes other than residential, the transport of goods, car rental, the supply of food and beverages, and the provision of other services related to leisure activities if the contract provides for a specific date or period for the provision,
   11. *Contracts for the supply of digital content not on a tangible medium if the consumer has expressly agreed that the entrepreneur begins executing the contract before the withdrawal period expires and the consumer has confirmed their knowledge that by giving their consent they lose their right of withdrawal at the start of the execution of the contract.”

9. Warranty

9.1. Statutory liability for defects applies.

9.2. An additional guarantee exists for the goods delivered by us only if expressly stated in the order confirmation for the respective article.

10. Liability

10.1. Unlimited Liability: We are fully liable for damages resulting from injury to life, body, or health caused by an intentional or negligent breach of duty by us, our legal representatives, or vicarious agents.

10.2. Liability for Other Damages:

We are also fully liable for damages caused by intentional or grossly negligent breaches of duty.
In the case of slightly negligent breaches of essential contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on whose compliance the contracting party regularly relies (cardinal obligations), liability is limited to the foreseeable, contract-typical damage.

10.3. Exclusion of Liability: Any further liability for damages other than those provided for in these GTC is excluded, regardless of the legal nature of the asserted claim. In particular, we are not liable for lost profits or other financial losses of the customer.

10.4. Liability under the Product Liability Act: Liability under the Product Liability Act remains unaffected.

11. Privacy

We collect, process, and use the customer’s personal data only to the extent necessary for the establishment, content design, or modification of the contractual relationship.

12. Final Provisions

12.1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

12.2. Should individual provisions of these GTC be invalid or become invalid, the validity of the remaining provisions shall remain unaffected.